Consumer Rights
All residents of the Village and Illinois are protected by certain consumer rights. Issues and complaints are handled by the Illinois Attorney General's Office. Attorney General Lisa Madigan’s Consumer Protection Division protects Illinois consumers and businesses victimized by fraud, deception, and unfair business practices.
Below is information on consumer rights provided by the Illinois Attorney General's Office.
If you would like to report any issues to the Village, click HERE.
Credit and Lending Issues
Bankruptcy
Home Owner Rights (Spanish)
Mortgage Loan Tips (Spanish)
Health Care Issues
Health Care Discount Plan (Spanish)
Choosing a Medicare Drug Discount Card or Drug Discount Program
Cutting Costs on Prescription Drugs Brochure
Prescription Drug Discount Cards
Protecting Yourself from Health Care Fraud Brochure (Spanish)
Home Repair and Housing Issues
Disaster Recover
Financing Home Repairs
Gas and Electric Consumer Rights (Spanish)
Your Electric Bill Brochure (Spanish)
Home Heating Brochure (Spanish) (Polish)
Home Repair and Construction
Home Repair: Know Your Consumer Rights
The Natural Gas Price Spiral Report
The Savvy Consumer's Checklist - Home Repair
Tips to Avoid Home Repair Fraud
Identity Theft
Consumer’s Checklist Protecting Your Identity
Phishing
Illinois Identity Theft Hotline brochure
Identity Theft
Protecting Your Identity Brochure (Spanish)
Identity Theft Resource Guide for Illinois Consumers
Reporting Identity Theft as a Victim
Internet Issues
Online Auctions
Online Safety Tips Brochure
Online Scams
Shopping on the Internet
Holiday Shopping Online
Telecommunications
In addition to state regulations and telcommunications and utilities, the Village has Ordinances which apply to maintenance and standards. These Ordinances can be viewed in Chapter 17 of the Village's Code of Ordinances HERE.
Television Service: Understanding Your Rights
Detariffing – What It Is and How It Will Affect Consumers
Pay-Per-Call Services
Phone Scams
Spamming
Understanding Your Telephone Service
Unwanted Junk Mail and Telemarketing Calls
Contact Information Chicago Office 1-800-386-5438 Consumer Fraud Hotline 1-800-964-3013 (TTY) Spanish Language Toll Free Hotline: 1-866-310-8398
100 West Randolph Street Chicago, IL 60601 (312) 814-3000
E-Mail the Consumer Protection Division for consumer complaints and/or other consumer related issues
E-Mail the Office of the Illinois Attorney General for general comments, questions and/or concerns |