I no longer want a season pass. How and when am I able to request a refund?

Our team understands that summer plans and arrangements can change. Please reach out to our team to let us know if there are questions that we can answer to help you determine how to proceed with your summer aquatic center pass. Season pass refunds may be requested and processed up until the aquatic center opens for the season on May 29, 2021.

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1. Can I register for a timeslot in-person?
2. I no longer want a season pass. How and when am I able to request a refund?
3. Can I reserve or purchase a time slot after it has already started?
4. Can I walk-up to the Aquatic Center and reserve or purchase a time slot?
5. Do I have to arrive at the Aquatic Center at the start of the time slot?
6. Do I have to wear a mask?
7. Do I have to wear a mask if I have been vaccinated?
8. What can I expect when I arrive?
9. What do I bring to the Aquatic Center to show I have registered?
10. Will the concession stand be open?
11. Can I bring food to the Aquatic Center?
12. What happens if it starts raining half-way through a time slot?
13. Will the slides and diving boards be open?
14. What is being cleaned during the cleaning time periods?
15. Will lap lanes be open during open swim?
16. How do I know if the Aquatic Center will be closed for weather?
17. Will the locker rooms be open?
18. Will deck chairs be available?
19. Will kickboards and pull buoys be available?
20. Why is the Aquatic Center open to both residents and non-residents? With capacity limits, shouldn’t the Aquatic Center be open to only residents this summer?
21. Are the passes the same price as last summer? Why have they not changed?